Inbox vs doing it by hand
Most Shopify founders start by answering every email themselves. It works — until it eats 6–25 hours a week. Inbox keeps you in control while the AI does the drafting.
Side by side
Inbox vs Doing it by hand
| Feature | Inbox ✓ | Doing it by hand |
|---|---|---|
| AI drafts every reply for you | ||
| Replies ready in seconds | ||
| Grounded in order data automatically | Manual lookup | |
| You read and approve every reply | ||
| Consistent brand voice | Depends on the day | |
| Hours back every week | ||
| Handles volume spikes (launches, BFCM) | ||
| No new tool to pay for |
The bill
How pricing compares
Inbox
One flat monthly price ($59 / $129 / $159), no per-resolution fees, 30-day free trial with no credit card.
Doing it by hand
Free — but it costs 6–25 hours of founder time every week, the most expensive resource you have.
An honest take
Which one is right for you
We'd rather you pick the right tool than the wrong one. Here's when each makes sense.
Choose Doing it by hand if…
- You only get a handful of support emails a week.
- You genuinely enjoy answering every message yourself and have the time.
Choose Inbox if…
- Support is eating hours you'd rather spend building the business.
- You want speed and consistency but still want to approve every reply.
- Your volume spikes at launches and you need to keep up without hiring.
FAQ
Common questions
Early access open — join the design-partner cohort
Bring every support decision into one workspace.
Inbox drafts with Shopify context, knowledge proof, preflight checks, and approval routing before anything reaches a customer.
No credit card requiredGmail + Shopify guided setupHuman approval gatesGrounded audit proofFlat price, no per-resolution fees