Question 1

Does Inbox send replies automatically?

Accepted Answer

No for the public workspace — and that's the whole point. Every reply waits for your one-tap approval before it reaches a customer. Higher-autonomy modes are reserved for private beta after a brand has proven trust metrics, grounding, and audit coverage.

Question 2

How do I know nothing is sent behind my back?

Accepted Answer

Your dashboard shows a live trust counter: 'replies sent without your approval' — and it stays at zero. It's backed by an append-only audit log of every approve and send, so it's a number you can verify, not a marketing claim.

Question 3

How does it avoid making things up?

Accepted Answer

Every draft is grounded in Shopify order context, approved tenant knowledge, conversation history, and citations when policy or product facts are used. Before send, Inbox runs a preflight check for grounding, PII, policy, and prompt-injection risk, then waits for human approval.

Question 4

Can I approve a whole queue at once?

Accepted Answer

Yes, where the preflight checks pass and your role allows it. The V2 workspace keeps sensitive decisions like refunds, replacements, discounts, and policy exceptions on an approval path with visible evidence.

Question 5

What does it cost?

Accepted Answer

A flat monthly price with a 30-day free trial and no credit card required to start. No per-resolution or per-reply fees — unlike Gorgias, Intercom Fin, or Siena, which charge roughly $0.60–$1.30 per AI resolution, your bill doesn't grow every time a customer writes in.

Question 6

Which platforms does it work with?

Accepted Answer

Inbox is built for Shopify D2C brands. The current workspace connects Gmail for inbound support and approved sends, Shopify for customer and order context, and Zoho Mail as a beta send path. WhatsApp, Outlook, shipping, CRM, ERP, and helpdesk connectors are planned on the V2 channel-neutral architecture.

Question 7

Is my account and my customers' data safe?

Accepted Answer

Yes. You can turn on two-factor (TOTP) login, OAuth tokens are encrypted at rest, every tenant's data is isolated at the database level (row-level security), customer email is treated as untrusted data — never instructions to the AI — and the app ships with bot protection and hardened security headers.

Question 8

Does it learn my brand voice?

Accepted Answer

It studies your past replies and help-center content to draft in your tone — not generic AI-speak. You can refine the voice anytime in your style settings.

Question 9

How long does setup take?

Accepted Answer

For the first brands, setup is guided: connect Gmail, connect Shopify, accept the DPA, set your brand voice, and send one real approved reply during onboarding. The target is under 30 minutes with a founder-led setup call.

Question 10

Can I cancel anytime?

Accepted Answer

Yes — there are no lock-in contracts. Cancel anytime from your billing settings.

Everything founders ask before starting

Bring every support decision into one workspace.