Connect Zoho Mail (beta)

Connect a Zoho mailbox and send founder-approved replies from your Zoho address — popular with D2C brands on Zoho. Inbound drafting for Zoho is rolling out next.

Branded sign-in emails & a stricter signup policy

Verification and sign-in emails now look like they're from your brand, and we block disposable-email signups. Teams can optionally require teammates to use the brand's email domain.

Inara — an on-site support assistant

A guarded AI assistant on the site answers setup and product questions, with a precision safety firewall that blocks prompt-injection without over-flagging real questions.

Trust Ladder — opt-in supervised auto-send

Once you trust the AI on a routine reply type, you can let it send on its own — safely.

• Graduate auto-send per intent (e.g. shipping updates) when you're ready.
• Scheduled send with an undo window — auto-send after a short delay unless you cancel.
• Automatic safety checks still run, and a reply can be demoted back to review instantly.

Audit log: search, filters & who-did-what

See exactly who approved or edited each reply, with server-side search and date-range filters.

Customer satisfaction (CSAT)

Approved replies can carry a one-click 👍/👎 footer so you can see satisfaction trends in analytics. On by default, per-brand opt-out.

Security hardening

Two-factor login (TOTP), bot protection on sign-in/sign-up, strict security headers, and automated dependency + secret scanning on every change.

Saved replies & macros

Reusable snippets with quick shortcuts (like /refund) and variables that auto-fill from the thread — insert them while editing a draft.

Shopify order grounding

Connect your store (read-only) so every draft is grounded in real order, fulfillment, and tracking data — no invented tracking numbers.

Analytics, reports & the live product demo

A redesigned dashboard with volume, approval rate, and hours-saved analytics, CSV reports, and a real screen-recorded product demo on the site.