Built by a founder who lived the grind
Inbox exists because running a Shopify brand means drowning in support email — and the tools built for big teams don't fit a founder doing it alone.
Our mission
Give solo founders the leverage of a big team
A Shopify founder can spend 6–25 hours a week on support email — reading context, checking orders and tracking, and writing the same kinds of replies over and over. That's time taken from the work only the founder can do: building the product and the brand.
The existing tools are built for support teams: expensive, complex, and priced so the more your AI helps, the more you pay. Generic AI bots are worse — they don't know your orders, don't sound like your brand, and will confidently say the wrong thing to a customer.
Inbox takes a different path. The AI drafts every reply, grounded in your real order data and written in your voice. You approve in one tap. Nothing reaches a customer that you didn't allow — and as you build trust, you can let routine replies send on their own. It's the speed of automation with the safety of a human in the loop.
What we believe
The principles we build on
Honest by default
No vanity metrics. No fake demos. If something isn't built or proven yet, we say so — on this site and to your face.
A human is the final check
Approval-first isn't a limitation, it's the point. AI does the work; you stay in control of what reaches a customer.
Reliability over hype
“It just works” is the highest compliment. We'd rather ship something dependable than something flashy.
Built for founders
Made by someone who answered the support emails themselves — for people doing the same right now.
The company
Inbox, by The Agentic Group
Inbox is the first product from The Agentic Group— a small, independent company with a long-term goal: AI “employees” that handle the operational work of running a D2C brand, so founders can stay focused on the parts only they can do.
We're starting with the one job that hurts most — customer support — and doing it exceptionally well for Shopify brands before doing anything else. One product, one promise: AI drafts, you approve.
Bring every support decision into one workspace.
Inbox drafts with Shopify context, knowledge proof, preflight checks, and approval routing before anything reaches a customer.