Draft — pending legal review before launch. The commercial terms below are accurate; binding wording will be confirmed by counsel.
Refund & Cancellation Policy
Last updated: June 2026
We want pricing to feel as fair as the product. You start with a free trial, there are no per-resolution fees, and you can cancel yourself at any time. This page explains exactly what happens to your billing when you start, cancel, or ask for a refund.
1. Free trial
Every paid plan begins with a 30-day free trial and no credit card is required to start. You are not charged during the trial, and you only add billing details if you choose to continue. If you do nothing, the trial simply ends — you are never auto-charged from a trial you did not convert.
2. Flat, predictable billing
Plans are a single flat monthly price (shown in USD and INR) for the drafts in your tier. There are no per-resolution or per-reply fees and no surprise usage charges. Applicable taxes may be added at checkout.
3. Cancelling
You can cancel anytime from your billing settings — no email, no phone call, no retention hoops. When you cancel a monthly plan, you keep full access until the end of the current paid period, and you are not billed again. We do not charge a cancellation fee.
4. Refunds
Because you can cancel anytime and keep access until the end of the period you already paid for, we generally do not refund partial months. We will, however, issue a refund where:
- you were charged in error or double-charged;
- a billing issue on our side prevented you from using the Service; or
- a refund is required by the consumer-protection law that applies to you.
5. Your statutory rights
Nothing in this policy limits any non-waivable consumer rights you have under the law of your country of residence (for example, statutory withdrawal or cancellation rights in the EU/UK, or rights under India’s consumer-protection law). Those rights always apply on top of this policy.
6. How payments are processed
Payments are handled by our payment processors — Stripe (international) and Razorpay (India). We never store your full card details. Refunds are returned to the original payment method and the time to appear depends on your bank or card issuer.
7. How to request a refund or get billing help
Email billing_inbox@theagenticgroup.dev from the address on your account, with the charge date and amount. We aim to acknowledge billing requests within 2 business days.
See also our Terms of Service and Pricing.