Inbox vs Gorgias
Gorgias is the established Shopify help desk built for support teams. Inbox is the founder-controlled AI support employee for Shopify D2C brands — flat-priced and approval-first. Here's an honest side-by-side.
Side by side
Inbox vs Gorgias
| Feature | Inbox ✓ | Gorgias |
|---|---|---|
| Flat monthly price (no per-resolution fee) | Per-ticket + per-AI charge | |
| AI drafts every reply | ||
| You approve before anything sends | Auto-resolves by default | |
| Drafts grounded in Shopify order data | ||
| Built for solo & very small teams | Built for support teams | |
| Cost stays flat during BFCM spikes | ||
| Guided Gmail + Shopify activation | partial | |
| Full multi-channel help desk (chat, SMS, social) | ||
| Large app ecosystem, macros & SLAs | partial | |
| Two-factor login, tenant isolation, data export/delete |
The bill
How pricing compares
Inbox
One flat monthly price ($59 / $129 / $159), no per-resolution fees, 30-day free trial with no credit card.
Gorgias
Tiered by ticket volume, with a separate per-AI-resolution charge (roughly $0.90–$1.00 each) billed on top of the ticket fee — so the better the AI performs, the more you pay.
An honest take
Which one is right for you
We'd rather you pick the right tool than the wrong one. Here's when each makes sense.
Choose Gorgias if…
- You're a larger support team that needs a full multi-channel help desk (live chat, SMS, social).
- You rely on a deep app ecosystem, advanced macros, SLAs, and many agent seats.
- You're comfortable with auto-resolution and per-resolution pricing.
Choose Inbox if…
- You're a Shopify founder or small team who still touches support yourself.
- You want a flat, predictable bill that doesn't grow every time a customer writes in.
- You want AI speed but a human approves before anything reaches a customer.
FAQ
Common questions
Gorgias is a trademark of its respective owner and is not affiliated with Inbox or The Agentic Group. This comparison reflects publicly available information as of June 2026 and is provided for general guidance — please verify current features and pricing on Gorgias's own website.
Bring every support decision into one workspace.
Inbox drafts with Shopify context, knowledge proof, preflight checks, and approval routing before anything reaches a customer.