Help Center

Automation & safety

Private beta: supervised auto-send

Public v1 is approval-first: every reply waits for your approval. Supervised auto-send is reserved for private beta customers after enough audited approvals prove the AI is safe for a narrow routine category.

How it works

Each reply type (intent) has a rung: Review (always approve), Scheduled (auto-send after a short delay unless you cancel), or Auto (send immediately when all safety checks pass).

It stays safe

Drafts still pass PII, policy, and prompt-injection checks.

A reply with no order context won't auto-send.

A thumbs-down or a post-send edit can demote a reply type back to Review automatically.

Money stays human

Auto-send only sends the reply text your policy already allows — it never issues a refund on its own.

Still stuck? support_inbox@theagenticgroup.dev

Early access open — join the design-partner cohort

Bring every support decision into one workspace.

Inbox drafts with Shopify context, knowledge proof, preflight checks, and approval routing before anything reaches a customer.

No credit card requiredGmail + Shopify guided setupHuman approval gatesGrounded audit proofFlat price, no per-resolution fees