Automation & safety
Private beta: supervised auto-send
Public v1 is approval-first: every reply waits for your approval. Supervised auto-send is reserved for private beta customers after enough audited approvals prove the AI is safe for a narrow routine category.
How it works
Each reply type (intent) has a rung: Review (always approve), Scheduled (auto-send after a short delay unless you cancel), or Auto (send immediately when all safety checks pass).
It stays safe
Drafts still pass PII, policy, and prompt-injection checks.
A reply with no order context won't auto-send.
A thumbs-down or a post-send edit can demote a reply type back to Review automatically.
Money stays human
Auto-send only sends the reply text your policy already allows — it never issues a refund on its own.
Still stuck? support_inbox@theagenticgroup.dev
Bring every support decision into one workspace.
Inbox drafts with Shopify context, knowledge proof, preflight checks, and approval routing before anything reaches a customer.
