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June 5, 2026 · 3 min read
Flat pricing vs. per-resolution: why your support bill shouldn't punish growth
Most AI support tools charge per resolution or per reply. It sounds fair until you grow: a busy launch week or a holiday rush sends your bill up with your volume — you get taxed for doing well.
Predictable beats variable
Inbox is a flat monthly price. Reply to ten customers or ten thousand — your cost is the same. You can forecast it, and you never hesitate to use the tool because each reply costs extra.
Aligned incentives
Flat pricing means we win when you keep using Inbox, not when your customers have more problems. That's the relationship we want with the founders we build for.
Early access open — join the design-partner cohort
Bring every support decision into one workspace.
Inbox drafts with Shopify context, knowledge proof, preflight checks, and approval routing before anything reaches a customer.
No credit card requiredGmail + Shopify guided setupHuman approval gatesGrounded audit proofFlat price, no per-resolution fees